Delivery Information

Where we deliver

We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands) and BFPO (UK Only) and any nation part of the European Union.

Delivery services

Standard Delivery on all orders under £50 is £1.99 and will be dispatched via 1st Royal Mail postage. Normal delivery time 1-3 working days. All orders over £50 will have to dispatched as Express Delivery Next Working Day; see below for more information.

Express Delivery Next working day (order before 4.30pm): £5.50

Orders going outside of the UK will be sent via Airmail. 4-12 workings days for within the European Union.  4-20 outside of the European Union.

Please note the following:

Order cut-off for all delivery services is 4.30pm (UK time). Orders placed after 4.30pm will be treated, for the purposes of delivery, as having been placed the next working day.

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 4.30pm on Friday will not be processed until Monday.

Delivery will be through Royal Mail or DPD.

Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Royal Mail will only deliver to BFPO address located in the UK.

We cannot ship orders containing aerosols or flammable products to BFPO addresses.

Customers are advised that Express Delivery is not available for BFPO, Channel Island or Isle of Wight orders

Payment Methods

We accept the following Payment Methods:

MasterCard, Maestro, Switch, Visa, Visa Delta, Visa Electron and PayPal

Tracking your order

You will be able to track your order by visiting Your Account, signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed, when the payment has been authorised and then when the order has been dispatched.

If you would like to know the delivery status of your order, please click here to track your order on the Royal Mail website.

Returns procedure

To return online purchases by Post

There is no need to telephone us when sending a return.

Please leave a note inside explaining why you sent the item back.

Please confirm whether you would like a refund or a replacement order for the item.

Detach the Returns Label from the Order Invoice.

Place the Order Invoice along with the items you are returning inside the parcel, and attach the Returns Label to the outside of the parcel.

Take the parcel to your local Post Office.

Please keep the Parcel Summary displaying your order details for your reference and quote your order reference specified there on all correspondence.

Please address returns to BrandedBeauty Returns, 2 Rosewood Business Park, Eastways, Witham, Essex, United Kingdom, CM8 3AA to return online purchases to our Store.

We recommend that any products bought from are returned by post using the Returns Label found on the Order Invoice that will have been included in the parcel in which your order was delivered. This is because some prices, products and offers are exclusive to and therefore we cannot process a refund in-store.